Complaints Handling – Ombudsman

Ensuring that clients are treated fairly is at the heart of the culture, governance, policies and controls framework of Arab Bank (Switzerland) Ltd.
The Bank, though, recognises that it may not always be able to meet clients’ expectations. If a client is not entirely satisfied with a product or service offered by the Bank, he can submit a complaint by contacting his Relationship Manager AND by writing to the following contact:

  • Letter
    Arab Bank (Switzerland) Ltd. Complaint Management
    Place de Longemalle 10-12
    P.O. Box 3575
    1211 Geneva 3
  • Email :


Alternative complaint resolution
If the client is not fully satisfied with the solution proposed by the Bank, he may contact the Swiss Banking Ombudsman, a free and neutral information and mediation agency.
The details of the Swiss Banking Ombudsman are available as follows:

  • Letter
    Swiss Banking Ombudsman Bahnhofplatz 9
    P.O. Box
    8021 Zurich
  • Phone (08:30 – 11:30)
    +41 43 266 14 14 (Deutsch / English)
    +41 21 311 29 83 (Français / Italiano)
  • Fax
    +41 43 266 14 15
  • Webpage