Ensuring that clients are treated fairly is at the heart of the culture, governance, policies and controls framework of Arab Bank (Switzerland) Ltd.
The Bank, though, recognises that it may not always be able to meet clients’ expectations. If a client is not entirely satisfied with a product or service offered by the Bank, he can submit a complaint by contacting his Relationship Manager AND by writing to the following contact:
Arab Bank (Switzerland) Ltd. Complaint Management
Place de Longemalle 10-12
P.O. Box 3575
1211 Geneva 3
- Email : firstname.lastname@example.org
Alternative complaint resolution
If the client is not fully satisfied with the solution proposed by the Bank, he may contact the Swiss Banking Ombudsman, a free and neutral information and mediation agency.
The details of the Swiss Banking Ombudsman are available as follows:
Swiss Banking Ombudsman Bahnhofplatz 9
- Phone (08:30 – 11:30)
+41 43 266 14 14 (Deutsch / English)
+41 21 311 29 83 (Français / Italiano)
+41 43 266 14 15